Refund policy

Return & Refund Policy

Every Twig & Toad order is packed with care, and we hope everything that arrives at your door is just as you expected.

Because of the nature of our products, all sales are final, and we do not accept returns or exchanges for change of mind.

But if something isn’t quite right, please reach out.

If your order arrives damaged, defective, or contains the wrong item, please email us at fwfenn@twigandtoad.com. Include your order number and, if possible, a photograph of the issue.

We want you to be happy with what you’ve received, and we’ll do our best to make things right with a replacement or refund, as appropriate.

Cancellations

If you need to cancel an order, please get in touch as soon as possible. We’ll do our best to help, although cancellations may not be possible once an order is being prepared or has shipped.

A little legal housekeeping

Nothing in this policy affects your rights under applicable consumer protection laws, including any statutory return or cancellation rights that may apply.

Thank you for supporting our little shop.

Take good care,
Fenn
Twig & Toad